How can I order?
You can order for on-demand delivery via the 'Order Now' section of our website, or via Deliveroo.
You can order for pre-order via the 'Pre-Order' section of the website for next-day delivery, or another date in the future.
Where are you based?
We are based in Clapham South. Our address is Kitchen 6, Unit 8 & 9 Zennor Park, Zennor Road, SW120PS.
What days are you open / do you deliver?
We are open every day of the week, Monday to Sunday, filling your tums all week long!
Our opening hours are:
Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 8pm
Friday 8am - 9pm
Saturday 10am - 8pm
Sunday 12pm - 8pm
Can I save on delivery and opt to pick up my platter?
Absolutely! If you fall out of the delivery radius, or just want to pick up your platter from our awesome STUFT HQ, just select “pick up”, select a time slot and we will have it waiting for you.
Can I pre-order a platter?
Of course! Pre-order through our website by selecting your chosen platter, then click “pre-order”. Select which day and time you would like it for, and we'll have your order ready to go.
Can I customise a platter?
Customisation is coming soon! If you have any allergies, please let us know via the comment box on the order page.
How far ahead can I pre-order a platter for?
A whole year in advance!
What’s your food hygiene rating?
We have a Food Hygiene Rating of 5.
What is your eco-consciousness policy?
At get STUFT, we are all about conscious consumption. Every element of our business has an eco-conscious element. Our packaging is as minimal as possible, and is all 100% recyclable. Our products are sourced locally from within the UK, and our suppliers are conscious about their processes as well. We source seasonal produce, and work with our suppliers to provide the best that the UK has to offer without having a negative impact on the earth.
However, it's not just about us, it's also about YOU! We want to educate people on how small changes can make a big difference. Make sure to check out our social channels, where we provide lots of info on how we can all be more conscious of our impact on the earth.
Is your packaging recyclable and eco-friendly?
Yes! We are pretty proud of our packaging. The cardboard used for our boxes is FSC certified, which means the products were made from well-managed forests and/or recycled sources. Our boxes are 100% Biodegradable and 100% Recycled, and Recyclable.
The dyes used to make our boxes look SO awesome are vegetable-based inks. Vegetable-based inks are less impactful on the environment, as the carrier is made from a more sustainable and natural source. The vegetables used to make our inks were sustainably sourced.
We also use extremely minimal packaging. It's made up of just one box, and the glass jars. There are no stickers, tissue paper, thank you cards, or anything else unnecessary.
Do you offer gift cards?
Absolutely! You can purchase a gift card here.
Do you do wholesale?
Absolutely! Please email us at firstname.lastname@example.org with the below information, and someone from our team will be in touch with you shortly.
- Company name
- Contact name
- Phone number and email
- Number of items required
- Date of delivery
- Dietary requirements
Do you cater for Vegan and Vegetarians?
Absolutely! Check out our Vegan and Vegetarian options in our Mini, Small, and Big Boxes.
Do you cater for Gluten-Free?
We can certainly offer a Gluten-Free option for our products. Please add a note to request this during checkout in the 'NOTES' section.
Where do I find the allergens list?
Every get STUFT platter box features a QR code inside the lid, and on the back panel. When scanned, that QR code will bring up a list of all of our ingredients, and the allergens contained within each. Every product page on the website also lists the allergens included within that item.
How long can the platters be left out for?
Your platter box is designed to be consumed within 2 hours of receiving your order.
Who are your suppliers?
We're SO proud of our suppliers, who were carefully selected after lots and lots of research. Head over to our Product Info page for a list of each of our suppliers, as well as some info on why we think they're awesome.
Where do you deliver?
Our kitchen is based in Clapham South at SW120PS, and we have a delivery radius of up to 20 miles from this postcode for same-day deliveries throughout the week.
We've started shipping UK-Wide! You'll see the UK-Wide shipping options that are available at the checkout. Choose from weekday or weekend delivery on a standard next-day service, or by a specific time.
Do you charge for delivery?
We do charge for delivery. At the checkout when you enter your post code into the website, it will tell you what your delivery fee will be based on your distance from our kitchen.
Our same-day delivery fees are as follows:
0 - 2 miles = £7
2 - 4 miles = £10
4 - 8 miles = £15
8 - 15 miles = £25
15 - 20 miles - £35
UK-wide delivery fees start at £10, and increase based upon your requirements (weekday vs weekend, etc.)
What happens if I'm outside of the 20 mile radius?
We have UK-wide delivery available, so now everyone can get STUFT! Select the 'next-day delivery' option at checkout.
What payment methods are available on the website?
We accept payments via Shopify Payments. This enables you to pay with Visa, Mastercard, Amex, Apple Pay, Google Pay, and Shop Pay.
What is your refund policy?
If you are unhappy with your purchase, please email email@example.com. We are happy to offer a full refund pending justification.